Responsible Gaming — Play Smart, Stay in Control

1. Our Commitment to Safe Play

At cricks, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that gambling should always be an entertaining activity enjoyed within personal limits — never a source of financial stress, emotional harm, or family conflict. The cricks platform is built with player wellbeing in mind at every level, from the account registration process through to the tools available after every cricks login session.

We take a proactive approach to responsible gaming. Our systems monitor account activity for patterns that may indicate problem gambling behaviour, such as rapidly increasing deposit frequency, extended unbroken session times, or repeated attempts to reverse withdrawal requests. Where these patterns are detected, our responsible gaming team may reach out to the affected player directly to offer support and discuss available tools — not to judge, but to help.

cricks operates on a foundation of transparency. We will never hide the odds of our games, obscure withdrawal processes, or deploy manipulative design patterns to keep players on the platform longer than they wish to be. Every player on cricks deserves a clear, honest, and controllable gambling experience.

2. 18+ Age Restriction Policy

Age Verification Process

• All players must confirm they are aged 18 or above during account registration.
• KYC identity verification is required before a player's first withdrawal and may be requested at any time for compliance purposes.
• Accounts where age verification cannot be completed will be suspended until valid documentation is provided.
• Any account found to belong to a player under 18 will be permanently closed and all funds returned to the payment method used for deposit, after the fulfilment of mandatory checks.
• Players who knowingly allow a minor to access their cricks account will have their account permanently terminated.

Why We Enforce This Strictly

Exposure to gambling at a young age significantly increases the statistical risk of developing problem gambling behaviours in adulthood. Protecting young people from gambling harm is a responsibility that cricks takes seriously, and we actively co-operate with any relevant authorities to ensure our platform remains inaccessible to underage individuals.

3. Responsible Gaming Tools

The six player protection tools introduced above — deposit limits, session time limits, cool-off periods, self-exclusion, reality checks, and activity history — are all accessible through your cricks account settings after completing a cricks login. Here is how to activate each one and what to expect.

How to Set Deposit Limits

1. Log in to your cricks account using the cricks Login page.
2. Navigate to Account Settings and select the "Responsible Gaming" tab.
3. Select "Deposit Limits" and choose a daily, weekly, or monthly interval.
4. Enter your desired limit in BDT (e.g., ৳5,000 per day or ৳20,000 per month).
5. Confirm your selection. The limit takes effect immediately.

To reduce an existing deposit limit, the change takes effect immediately. To increase a limit, a mandatory 24-hour waiting period applies, during which you may reconsider the request. If you do not cancel the increase request within 24 hours, it will be applied automatically.

How to Enable Reality Checks

Within the same "Responsible Gaming" tab in your account settings, select "Reality Checks" and choose your preferred reminder interval — every 30 minutes, every hour, or every 2 hours. The reality check pop-up will appear at your chosen interval, displaying your current session duration and net wagering result in BDT. You must actively dismiss the pop-up to continue playing, ensuring you consciously acknowledge the information.

How to Request a Cool-Off Period

Select "Cool-Off / Take a Break" in your responsible gaming settings and choose a duration: 24 hours, 7 days, or 30 days. The cool-off activates immediately upon confirmation. During the cool-off, your account will be inaccessible for deposits and wagering. You may still log in to request a withdrawal of any remaining balance. All promotional emails and bonus notifications are suspended for the duration of the cool-off.

4. Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on cricks. It is designed for players who feel that gambling is negatively impacting their life and who want to prevent themselves from accessing the platform for an extended period. Unlike a cool-off period, self-exclusion is a formal commitment and cannot be reversed until the chosen exclusion period has fully elapsed.

How to Request Self-Exclusion

1. Send an email to [email protected] with the subject line "Self-Exclusion Request".
2. Include your registered cricks username and the exclusion duration you are requesting (minimum 6 months, maximum 5 years).
3. Our team will confirm receipt within 24 hours and activate the exclusion on your account within a further 24 hours of confirmation.
4. You will receive a written confirmation email once the self-exclusion is active.

What Happens During Self-Exclusion

• Your cricks account is locked. You cannot log in, deposit, or place any wagers for the entire exclusion period.
• Any remaining account balance will be available for withdrawal — contact [email protected] to request this and provide a verified payment method.
• All promotional and marketing communications from cricks are suspended for the duration of the exclusion.
• You will not be able to create a new cricks account during the exclusion period. Any new accounts registered under the same identity will be identified and closed.
• At the end of the exclusion period, you must actively contact [email protected] to request account reinstatement — your account will not reactivate automatically.

Extending or Making Exclusion Permanent

If at any point during your self-exclusion period you wish to extend it, or to make it permanent, please email [email protected]. Exclusion extensions are processed immediately. A request to shorten or end a self-exclusion before its scheduled end date will not be processed until the minimum 6-month period has elapsed, and even then, a 7-day cooling-off period applies before reinstatement.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a problematic relationship with gambling continue to believe they have it under control — a feeling commonly described as being "in the zone" or "on the verge of a big win". Understanding the warning signs is the first step toward addressing the issue.

Common Warning Signs in Your Own Behaviour

• Spending more money on gambling than you originally planned or can comfortably afford to lose.
• Borrowing money, selling possessions, or dipping into savings or essential household funds to fund gambling.
• Feeling irritable, anxious, or restless when you are not able to gamble.
• Gambling to escape stress, depression, loneliness, or other negative emotions rather than for entertainment.
• Chasing losses — continuing to gamble after a losing session in an attempt to win the money back.
• Lying to family members or friends about the amount of time or money spent gambling.
• Neglecting work, study, family responsibilities, or personal health in order to spend more time gambling.
• Failed attempts to cut back or stop gambling despite wanting to do so.
• Experiencing feelings of guilt, shame, or remorse after a gambling session.
• Increasing the size of bets over time to achieve the same level of excitement as before.

Signs in Someone You Know

If you are concerned about a family member or friend, look out for unexplained financial difficulties, secrecy around their online activity, mood swings linked to winning or losing, or a noticeable withdrawal from social activities. If you recognise these signs in someone close to you, approach the conversation with empathy and without judgment — and encourage them to use the tools and resources described on this page.

Recognising the problem is not a sign of weakness. It is the most important step a person can take, and at cricks, we respect and support every player who reaches that point.

6. Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more of these questions, we strongly recommend using one of the responsible gaming tools available on cricks and considering speaking to a professional support service.

7. Getting Help & Support

cricks's responsible gaming team is available around the clock to assist any player who has concerns about their gambling behaviour. Whether you need help activating a tool, want to discuss self-exclusion, or simply need someone to talk to, our team will respond without judgment and with your wellbeing as the priority.

Professional Support Organisations

For players based in Bangladesh who are experiencing serious gambling-related difficulties, cricks recommends seeking support from qualified mental health professionals or addiction counsellors. The following types of professional support are commonly available in Bangladesh:

• Licensed Counsellors and Psychologists: Mental health professionals in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities can provide one-on-one counselling for addiction and compulsive behaviour patterns.
• National Mental Health Helplines: Bangladesh's national mental health support infrastructure includes hospital-based psychiatric units in Dhaka Medical College, NIMH (National Institute of Mental Health), and Bangabandhu Sheikh Mujib Medical University, among others.
• Community Support Groups: Peer-based support groups following models such as Gamblers Anonymous operate in several Bangladeshi cities and can provide a confidential, community-based recovery environment.
• General Practitioners: Your local GP or family doctor can provide a referral to appropriate specialist services and offer initial guidance on managing compulsive behaviour.

cricks does not endorse any specific external organisation and does not bear responsibility for the services provided by third-party support bodies. However, we strongly encourage any player in difficulty to seek qualified help — the first conversation is always the hardest, and it gets easier from there.

Financial Counselling

If problem gambling has led to financial difficulties — debt, missed payments, or strained household finances — a financial counsellor or debt adviser can help you create a recovery plan. In Bangladesh, several NGOs and microfinance institutions offer free or low-cost financial counselling services to individuals in difficulty. Contact [email protected] and our team can point you in the right direction based on your location.

8. Protecting Young People

If you share a device with younger family members — including children, teenagers, or young adults under 18 — it is important to take steps to ensure they cannot access the cricks platform. cricks implements age verification at registration, but parental controls at the device level provide an important additional layer of protection.

Steps Parents and Guardians Should Take

• Never share your cricks login credentials with anyone, including family members. Your username and password are personal and must be kept private.
• Use device-level parental control software to restrict access to gambling websites on shared computers, tablets, and smartphones. Most modern operating systems include built-in parental controls, and dedicated filtering software is widely available.
• Log out of your cricks account after every session on a shared device. Do not rely on browser autofill to keep your session secure.
• Avoid saving payment credentials (such as bKash or Nagad wallet details) in your browser on a shared device.
• Talk openly with young people in your household about gambling — what it is, why it is restricted to adults, and why the 18+ rule exists to protect them.

If You Suspect a Minor Has Accessed cricks

If you believe a person under the age of 18 has accessed or is using a cricks account, please contact our team immediately at [email protected] with the subject "Underage Access Report". We will investigate promptly, close any affected account, and return any funds in accordance with our policies. Early reporting helps us protect young people and ensures the platform remains a safe environment for adult players.