Terms & Conditions — cricks Platform Agreement

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between cricks ("the Platform", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers on, or uses any service offered through the cricks website at https://cricks.vip or any associated subdomain or mobile-optimised version thereof.

By completing the cricks account registration process, making a deposit, placing a wager, or otherwise interacting with any feature of the cricks platform, you signify your unconditional acceptance of these Terms. These Terms apply in addition to any supplementary rules, promotion-specific terms, and game-specific rules published on the cricks platform, which are incorporated herein by reference.

cricks reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Continued use of the platform following the posting of revised Terms constitutes acceptance of the revised Terms. Players are encouraged to review this page regularly. The date at the top of this document indicates the most recent revision.

1.1 Platform Scope

cricks provides online casino gaming, sports betting (with particular depth in cricket), crash games, live dealer games, and related services to eligible players in Bangladesh. The platform is accessible via desktop browser and mobile browser without the requirement to download any dedicated application, unless otherwise communicated.

1.2 Changes to Services

cricks reserves the right to modify, suspend, or discontinue any feature, game, market, or payment method at any time and without liability to the Player. Where a material change affects outstanding balances or active wagers, cricks will take reasonable steps to notify affected players via their registered contact details.

2. Age Restriction & Eligibility

Access to and use of the cricks platform is strictly limited to individuals who are 18 years of age or older ("18+"). cricks operates as an adult entertainment platform and takes its obligations regarding underage gambling with the utmost seriousness.

2.1 Minimum Age Requirement

You must be at least 18 years of age at the time of account registration. By registering, you represent and warrant that you meet this minimum age requirement. cricks reserves the right to request proof of age at any time and to suspend or permanently close any account where the Player is found to be under 18 years of age. Any winnings accrued on an underage account will be forfeited in full.

2.2 Eligibility Criteria

In addition to the age requirement, the following eligibility conditions must be satisfied at all times during your use of the cricks platform:

• You are using the platform for personal entertainment purposes only and not on behalf of a third party.
• You are not acting as an agent, proxy, or nominee for any other individual.
• You are not a current employee, director, contractor, or immediate family member of any employee or director of cricks or its affiliated entities.
• You are not subject to any self-exclusion order or voluntary exclusion arrangement that would prohibit your use of an online gambling platform.
• You acknowledge that online gambling may be subject to legal restrictions in your jurisdiction and that it is your responsibility to verify the legal status of online gambling in your location prior to registering.

2.3 Geographic Restrictions

cricks primarily serves players based in Bangladesh. Players located in jurisdictions where online gambling is explicitly prohibited by applicable law are solely responsible for ensuring compliance with local legislation. cricks does not provide legal advice and accepts no liability for a Player's failure to comply with local laws.

3. Account Registration & Security

To access real-money games and place wagers on cricks, you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information.

3.1 Registration Requirements

During registration on the cricks platform, you are required to provide the following information accurately and in full:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify the 18+ age requirement)
• Valid email address (used for account notifications and password recovery)
• Mobile phone number registered in Bangladesh
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or other supported method)
• A unique username and a strong password for your cricks login

You warrant that all information provided during and after registration is truthful, accurate, and not misleading. cricks reserves the right to verify any information provided at any time and to request supporting documentation where discrepancies are identified.

3.2 One Account Policy

Each individual is permitted to hold only one active cricks account. Creating multiple accounts — whether under the same name, different names, the same device, the same IP address, or the same payment method — is strictly prohibited. Where duplicate accounts are identified, cricks reserves the right to close all associated accounts, void all pending wagers, and confiscate any balances held across those accounts without prior notice.

3.3 Account Security & Credentials

You are solely responsible for maintaining the confidentiality and security of your cricks login credentials, including your username and password. You must not share your login credentials with any other person. Any activity conducted through your cricks account — including deposits, wagers, and withdrawals — will be treated as having been authorised by you.

If you suspect that your cricks login credentials have been compromised, or that your account has been accessed without your authorisation, you must notify the cricks support team immediately at [email protected]. cricks accepts no liability for losses arising from unauthorised account access where the Player has failed to maintain adequate credential security.

3.4 Account Information Updates

It is your responsibility to ensure that the information held on your cricks account remains accurate and up to date at all times. If any of your registered details change — including your mobile number, email address, or preferred payment method — you must update your account profile promptly. cricks accepts no liability for failed notifications, missed promotions, or payment errors resulting from outdated account information.

4. Deposits, Withdrawals & Payments

All financial transactions on the cricks platform are conducted in Bangladeshi Taka (BDT). cricks supports a range of payment methods popular among players in Bangladesh to ensure convenient and fast access to funds.

4.1 Supported Payment Methods

cricks currently accepts the following deposit and withdrawal methods:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• International Cards: Visa, Mastercard
• Cryptocurrency: USDT (Tether)
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank

The availability of specific payment methods may vary and is subject to change without prior notice. Players are encouraged to check the Cashier section of their cricks account for the most current list of supported methods.

4.2 Minimum & Maximum Transaction Limits

Minimum and maximum deposit and withdrawal limits apply to each payment method and are displayed in the Cashier section of the cricks platform at the time of the transaction. As a general guideline:

• Minimum deposit: ৳200 (or equivalent in supported currency)
• Minimum withdrawal: ৳500 (or equivalent in supported currency)
• Maximum single transaction limits vary by payment method and player verification tier

cricks reserves the right to adjust these limits at any time. Players subject to responsible gaming deposit limits set on their own account will not be able to exceed those self-imposed thresholds regardless of the standard platform limits.

4.3 Withdrawal Processing

Withdrawal requests are processed by the cricks finance team within the timeframes specified for each payment method. Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within five minutes to two hours of approval. Bank transfer withdrawals may take up to three business days. USDT withdrawals are subject to blockchain confirmation times.

All withdrawals are subject to a security review. cricks reserves the right to request additional verification documentation before releasing any withdrawal. Withdrawal requests submitted from accounts with incomplete KYC, active bonus wagering requirements, or flagged suspicious activity will be placed on hold pending resolution.

4.4 Currency & Fees

cricks does not charge platform fees on standard deposits or withdrawals. However, third-party fees applied by payment processors (such as bKash transaction charges or Visa card processing fees) are outside cricks's control and may be deducted by the relevant payment provider. Players are advised to check the current fee schedules of their chosen payment method directly with the provider.

4.5 Fraud Prevention & Chargebacks

Any attempt to conduct fraudulent transactions, initiate chargebacks on legitimate deposits, or manipulate the payment system in any way will result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities. cricks employs real-time fraud detection tools and cooperates fully with financial institutions and law enforcement agencies in cases of suspected financial crime.

5. Bonuses & Promotions

cricks offers promotional bonuses, free wagers, cashback offers, and seasonal promotions to eligible players. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail for the duration of that promotion.

5.1 General Bonus Conditions

• Bonuses are available to eligible registered cricks players only. Players must be 18+ to claim any bonus.
• Each promotion specifies its own wagering requirement. No bonus funds or winnings derived from bonus play may be withdrawn until the applicable wagering requirement has been met in full.
• Bonuses are credited to a separate bonus wallet and are not withdrawable as cash. Only winnings that exceed the wagering requirement threshold may be transferred to the withdrawable balance.
• A player may hold only one active welcome bonus or deposit match promotion at any given time unless explicitly stated otherwise in the promotion terms.
• cricks reserves the right to withdraw, amend, or cancel any bonus offer at any time without prior notice, provided that any wagering already in progress under a valid bonus claim will be honoured under the terms applicable at the time of claim.
• Bonus abuse — including but not limited to collusion, arbitrage betting, systematic low-risk wager patterns designed to clear wagering requirements — will result in bonus cancellation and may trigger account review.

5.2 Seasonal & Tournament Promotions

cricks regularly runs promotional campaigns tied to major cricketing events (BPL, IPL, T20 World Cup, ICC series), Bangladeshi national holidays (Eid, Pohela Boishakh, Victory Day, Independence Day), and platform-specific milestones. Participation in such promotions is voluntary, and specific eligibility criteria, prize structures, and timelines are published on the promotions page of the cricks platform at the time of the promotion.

5.3 Referral Programmes

Where a referral programme is active on cricks, referral bonuses are only awarded when the referred individual completes registration, satisfies KYC verification, and makes a qualifying first deposit. Self-referrals and referrals made using multiple accounts are strictly prohibited and will result in the cancellation of all related bonuses.

6. Game Rules & Fair Play

All games available on the cricks platform — including slots, live casino tables, crash games, sports betting markets, and instant-win products — are governed by the rules published within the game interface or betting market itself. Players are responsible for familiarising themselves with the rules of each game before placing wagers.

6.1 Random Number Generators

All cricks casino games (slots, virtual table games, crash games, and instant-win products) use certified random number generator (RNG) software supplied by licensed game providers including Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. RNG certification is conducted by independent testing laboratories to ensure that game outcomes are genuinely random, unbiased, and not manipulable by cricks or any third party.

6.2 Live Casino

Live dealer games on cricks are powered by Evolution Gaming and Ezugi. These games are conducted by real human dealers in certified studio environments, streamed in real time to the Player's device. Live casino games are subject to the rules of each table as announced by the dealer and displayed within the game interface. In the event of a stream interruption or technical failure during a live casino hand or spin, the result will be determined in accordance with the game provider's published technical fault resolution procedure.

6.3 Sports Betting

Cricket betting markets on cricks — covering BPL, IPL, T20 World Cup, ICC ODI and Test series, and Bangladesh Tigers fixtures — are settled based on official results issued by the relevant governing body (BCB, BCCI, ICC, or equivalent). cricks reserves the right to void any bet placed on a market where the underlying event is cancelled, abandoned, or otherwise not completed in accordance with standard competition rules.

Odds are subject to change prior to an event commencing. In-play (live) betting odds are updated in real time and reflect the current state of the game. cricks accepts no liability for delayed or inaccurate live data feeds from third-party data providers.

6.4 Technical Faults & Malfunctions

In the event of a software malfunction, server error, or other technical failure that affects the integrity of a game round or betting market, cricks reserves the right to void the affected round or wager and refund the staked amount to the Player's cricks account balance. "Malfunction voids all pays and plays" is a standard industry principle that applies across all games on the cricks platform.

7. Responsible Gaming

cricks is an 18+ platform committed to providing a safe and responsible gambling environment. The following responsible gaming tools are available to all registered cricks players free of charge from their account dashboard following a cricks login.

7.1 Available Player Controls

• Deposit Limits: Set daily, weekly, or monthly caps on deposits to your cricks account. Limit reductions take effect immediately. Limit increases are subject to a 24-hour review period before activation.
• Session Time Limits: Set a maximum session duration per login. Automatic reminders and forced logout are triggered when the limit is reached.
• Cool-Off Periods: Suspend your cricks account for a defined period of 24 hours, 7 days, or 30 days. During a cool-off, you cannot deposit, wager, or receive promotional communications.
• Self-Exclusion: Request a formal self-exclusion of between 6 months and 5 years. Self-exclusion is irreversible for its full duration and can be requested by emailing [email protected] at any time.

7.2 Player Monitoring

cricks employs automated monitoring tools to identify patterns of play that may indicate problem gambling behaviour. Players identified by these systems may be contacted by the cricks responsible gaming team and offered support or limit-setting assistance. cricks reserves the right to impose mandatory account restrictions on players exhibiting signs of harmful gambling behaviour, even in the absence of a self-initiated request.

7.3 Underage Gambling Prevention

cricks prohibits access by individuals under the age of 18 and employs age verification measures during account registration and at the KYC stage. We encourage players who share devices with minors to use parental control software to restrict access to gambling websites. If you have reason to believe that a minor has accessed the cricks platform, please notify us immediately at [email protected].

8. Account Suspension & Closure

cricks reserves the right to suspend, restrict, or permanently close any player account at its sole discretion where it has reasonable grounds to believe that any of the following circumstances apply.

8.1 Grounds for Suspension or Closure

• Violation of any provision of these Terms & Conditions
• Provision of false, inaccurate, or fraudulent registration information
• Failure to complete identity verification (KYC) within a reasonable period
• Operation of multiple accounts in breach of the one account policy
• Evidence of collusion, chip dumping, match fixing, or any other form of cheating
• Abuse of bonus promotions or exploitation of technical errors
• Conduct deemed harmful, abusive, or threatening toward cricks staff or other players
• Reasonable suspicion of money laundering, fraud, or other criminal activity
• A valid self-exclusion request submitted by the player

8.2 Effect of Closure

Upon account closure, any verified real-money balance (excluding bonus funds) remaining in your cricks account will be returned to you via your registered payment method, subject to outstanding wagering requirements and any pending KYC or fraud review. Bonus balances and any winnings derived solely from bonus play that have not cleared the wagering requirement will be forfeited upon closure.

8.3 Voluntary Closure

You may request the voluntary closure of your cricks account at any time by contacting the support team at [email protected]. Please state clearly whether you are requesting a temporary cool-off period, a formal self-exclusion, or a permanent account closure, as each carries different procedural and duration implications. Voluntary closure requests are typically processed within 24 hours of receipt.

8.4 Governing Principles & Disputes

These Terms & Conditions are governed by general principles of online gaming regulation applicable to platforms serving Bangladesh. In the event of a dispute regarding a wager settlement, bonus calculation, or account action, Players must submit their complaint in writing to [email protected] within 30 days of the disputed event. cricks will investigate and respond within 10 business days. cricks's decision on disputes, having regard to all available evidence, shall be final.

Nothing in these Terms limits any statutory rights you may hold as a consumer. cricks is committed to fair, transparent, and good-faith resolution of all player disputes.